OTZ Telephone Cooperative, Inc
Important Addresses and Numbers
Snail mail:
PO Box 324
Kotzebue, Alaska 99752
Physical address:
346A Tundra Way
Kotzebue, Alaska 99752
Email: customerservice@otz.org
Local telephone support:
Toll-free customer service 1-800-478-3111
Customer service (907) 442-3114
Fax (907) 442-2123
Wireless, Internet and long-distance service:
Toll-free customer service 1-888-449-2411
Customer service (907) 442-2411
Fax (907) 442-2511
Kotzebue (OTZ.net) Internet technical support hotline and villages:
(888) 817-6264 (24-hour support)
Local-directory assistance: 411
Long-distance-directory assistance: (907) 555-1212
Telephone-repair service: 611 or (907) 442-1241
Contact OTZ Board otzboardmembers@otz.net
Staff Directory
To reach four-digit extensions (ext.), call 442-3114 or 1-800-478-3111 and ask for the person or extension number. Also, all of our extensions can be reached by dialing 442, then the extension number.
Accounting
| McConnell, Lucy Mae | Accounting Clerk/HR | ext. 1018 |
| McConnell, Donna | Accounting Controller/FO Supervisor | ext. 1017 |
Administration
| Williams, Kelly | Chief Executive Officer | ext. 1000 |
| Fields, Cynthia “Cindy” | Office Administrator | ext. 1007 |
Customer service
| Norton, Grace | Customer Service Representative | ext. 1022 |
Central office
| Karmun Jr., Wilbur | Central Office Technician | ext. 1002 |
Internet
| Iten, Mark | Data Network Administrator | ext. 1003 |
| Baldwin, Harry | IP Phone & Network Administrator | ext. 1006 |
| Baldwin, Skyler | Network / OSP Technician | ext. 1005 |
Outside Plant
| Greene, Adam | Install/Repairman | ext. 1021 |
| Lambert, Harold | OSP/CO Foreman and Supervisor | ext. 1010 |
Outside Plant representatives by region
| Ambler, Kobuk & Shungnak |
||
| Cleveland, Brian | Install/Repairman | 445-2111 |
| McKay, Kris | Village Representative | 948-2111 |
| Deering | ||
| Barr, Bruce | Village Representative | 363-2111 |
| Kivalina | ||
| Swan, Gary | Village Representative | 645-2111 |
| Noatak | ||
| Booth, Melford | Village Representative | 485-2111 |
| Noorvik | ||
| Cleveland, Verne | Village Representative | 636-2111 |
| Selawik | ||
| Jackson, Gary | Install/Repairman | 484-2111 |
Purchasing/building coordinator
| Smith, Donald | Purchasing Agent/Building Coordinator | ext. 1023 |
OTZ Telecommunications
| Wilson, Sadie | Billing Clerk | ext. 1012 |
Questions and Comments
If you are not completely satisfied with how your feedback was handled, please contact Consumer Protection and Information at the Regulatory Commission of Alaska in order to resolve any disputes with the utility service provider.
1 (907) 276-6222
1-800-390-2782 (outside Anchorage)
Fax: 1 (907) 276-0160
TTY or hearing impaired: 1 (907) 276-4533
Email: cp.mail@alaska.gov or rca.mail@alaska.gov